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OUR SUPPORT TEAM

BEHIND EVERY GREAT BROKER IS A TRULY INCREDIBLE SUPPORT TEAM WHO COLLECTIVELY WORK TOGETHER TO CREATE A BEEHIVE OF ACTIVITY AROUND YOUR HOME.

Julie Barrows

Owner/ Managing Broker

I am a true problem solver who brings 30 years of experience to the table to help you craft a solution to almost any challenge. I approach conflict with a calm, stable demeanor and help our agents and their clients navigate challenging transactions successfully, leaving everyone feeling heard and creating win-win resolutions.

Our team enables clients to make sound real estate decisions through professional representation, expert advice, and deep neighborhood and community knowledge. Our relationship with each client goes beyond a single transaction as we provide relevant and resourceful information for them to make the best collaborative decisions for all of their real estate holdings.

As the owner of the Mercer Island office, along with my daughter Jennifer, I believe strongly in being an integral part of the community we serve. Our neighborhood and community engagement goes beyond being avid supporters of Island and regional organizations and events—we are active neighbors and volunteers who enjoy making a difference in our world.

Jennifer Craven

Co-Owner/ Creative Director

As creative designer and coordinator of the marketing program, I use my trained eye to guide me in envisioning standout marketing materials for our brokers. In addition to graphic design workflow, I utilize my skills to incorporate our agents' custom brands into their personal and property-specific marketing campaigns utilizing digital, web-based and print media outputs.

My degree in Psychology from the University of Washington and subsequent work with a local non-profit uniquely qualify me to understand the needs of both our brokers and their clients and create compelling pieces that command attention. I enjoy my part in making a difference in our company.

Karin Spencer

Transaction Coordinator

As Transaction Coordinator, you’ll find me tracking all of the little details of each transaction and communicating with all parties to ensure a successful result. With Windermere since 1998, I know the ins and outs of real estate transactions and assist our brokers with the management of their paperwork after the sale. I am here to help make their lives a little easier and to ensure a smooth experience for their clients.

Prior to my role at Windermere, I've worked for a mortgage company and with new construction home developments. These experiences gave me a solid understanding of the entire transaction process.

Megan Hand

Marketing Coordinator

A very talented curator of art and design, Megan works as a liaison with our creative team develop unique and individualized brands and marketing for our brokers. She assists in creating a marketing strategy for our listings to maximize their exposure with a successful launch.

Robert Craven

Creative/ Web Design

I use my keen spatial and visualization skills to develop custom logos and brand prototypes for our brokers-utilizing professional design software and tools. Once developed, I incorporate their brand across a variety of web-based, digital and print media platforms.

As a life-long Seattle area resident who has been surrounded by the real estate business for more than 15 years, I fully comprehend both the local flavor of our region and the objectives of our brokers in the brand statements we develop for them. I love the creative aspects of my role and helping our brokers make an outstanding first impression.

Sara Katayama

Project Manager/ Social Media Lead

As the lead administrative staff member and project manager, I am a stellar customer service aficionado and the one who keeps the office running smoothly and efficiently. Whether it’s preparing documents for an important presentation, making sure our office is spit spot and our equipment is functioning optimally, or just providing a warm greeting to those coming through the door, you can count on me to make a difference in the lives of those I connect with every day.
My prior role as a manager of a café, helps me create a fun team atmosphere and my friendly, positive, can-do attitude makes it easy for our brokers to ask for help and support anytime they need it. I enjoy staying busy and useful as a key player on our Mercer Island admin team.

Shayla Dougherty

Project Manager/ Social Media Assistant

A warm and inviting smile, extraordinary admin support, and mission critical listing research and reports are just a few of the many reasons Shayla is such an important part of our team. She works collaboratively with Sara to help us support our brokers and their clients.

Bob Williams

Technology Guru

While Windermere is recognized by Inman as a leader “who is changing or will change the real estate industry”, sometimes you need someone who can sit across the table and explain the how and why. Our own in-house tech guru provides hands-on tech support, Moxi Present CMA and Moxi Engage CRM tools training, device setup, and troubleshooting so our brokers are always up and running and on the cutting edge in our market.

Claire Dion

Bookkeeper Extraordinaire

With more than two decades of supporting Windermere’s Mercer Island and Seattle offices, Claire’s bookkeeping experience helps her efficiently manage our payroll and finances. Her keen attention to detail ensures that things are done right the first time.

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MERCER ISLAND